We heard you!
Introducing SENNEBOGEN Authorized Service Providers
Our vision at SENNEBOGEN is to be the most customer centric company in the material handling industry. Last year, we introduced new staff roles to better support you with the Regional Business Manager and the Customer Experience Specialist.
We are on a mission to maximize machine uptime, to decrease your total cost of ownership, and increase your business productivity. Over the years, we have developed value-added tools to help you to realise this mission in your business: Uptime and Preventive Maintenance Kits, free factory training for all customers, and North America’s largest inventory of parts exclusively for material handlers.
From your feedback, we recognize that local service can be a frustration in some geographies. We heard you, and we’re responding, To eliminate this frustration and to keep SENNEBOGEN’s uptime promise to you, we are implementing a channel of service for you, to expand local access to expert support.
Our new network of SENNEBOGEN Authorized Service Providers (ASPs) will complement the service network already in place. All our new ASPs will be factory-trained by SENNEBOGEN to deliver the high quality of service you are looking for.
Your current dealer is still your dealer and can continue to support you with SENNEBOGEN parts, technical service and equipment sales. Our new ASPs will be an additional resource for qualified service. When we designate an ASP in your area, we will notify you directly.
I am personally committed to seeing this journey through to fruition, as is the SENNEBOGEN leadership team. To achieve the best customer experience possible, it takes a true partnership with you. Let us take this as an opportunity to focus on your service needs to provide you with a product and experience that you will rave about and in turn grow our businesses together.
If you have been experiencing inadequate service and support, we will welcome your recommendation for a capable service provider in your area. To suggest a service provider for training as a SENNEBOGEN ASP, please have them fill out the form below: